1. Who we are

Kartn is based in . You can reach us at . In these terms, "we", "us" and "Kartn" mean Kartn, and "you" means the business placing the order.

2. Who can buy

We sell wholesale to businesses buying packaging for use in their trade, such as restaurants, cafés, cloud kitchens, bakeries, caterers and sweet shops. By ordering, you confirm that you are at least 18, that you are buying on behalf of a business, and that you are authorised to bind that business to these terms.

3. How an order becomes a contract

• Placing and paying for an order on this site is your offer to buy the items in it.
• A contract is formed when we accept your order by dispatching it or confirming it to you by email. If we cannot supply an item, for example because stock is short, we tell you before dispatch and refund the price paid for that item in full.
• Orders confirmed electronically are valid contracts under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

4. Prices and taxes

• Prices are in Indian rupees, shown per piece and per pack. They are the final prices you pay for the goods.
• Kartn is not yet registered for GST, so we do not charge GST and our invoices do not carry input tax credit. Once we register, GST will be shown separately on invoices and this page will be updated.
• Carton pricing applies automatically: 5% off a line of one to four full cartons and 9% off five cartons or more.
• Prices move with paper, pulp and polymer rates. The price on your confirmed order is the price you pay for that order.
• The minimum order value is ₹3,000. Delivery charges are shown before you pay and are included in the same payment.

5. Payment

• Orders are paid in full online at checkout, through our payment partner Razorpay, by UPI, card, net banking or wallet. The delivery charge, where one applies, is included in that same payment.
• We do not offer credit at present.
• Custom printed orders need a 50% advance after you approve the proof, with the balance due before dispatch.
• Ownership of goods passes to you once we receive full payment.

6. Delivery and risk

Delivery times and charges are set out in our Shipping and delivery policy. Risk of loss or damage passes to you when the goods are delivered to your address or handed to your transporter.

7. Checking your delivery

Please count cartons and check for visible damage when the delivery arrives, and note any problem on the delivery receipt. Report damaged, missing, wrong or defective items within 48 hours with photos, as described in our Returns, refunds and cancellations policy.

8. Custom printed orders

• You are responsible for checking the digital proof. Once you approve it in writing, we print exactly what you approved.
• Printing runs can vary from the ordered quantity by up to 5% either way. You pay for the quantity actually delivered.
• Colours may vary slightly between screens, materials and print runs.
• You confirm that you own or have permission to use every logo, name and design you send us, and you agree to cover any loss we suffer if that is not the case.

9. Using our products

Each product page states what the product is suited for, including whether it is microwave safe or for cold use only. Please choose packaging suited to your food and follow those instructions. You remain responsible for complying with food safety, labelling and local plastic rules that apply to how you use and sell packaged food. See our Packaging compliance page.

10. Our responsibility to you

• If goods are defective, wrongly supplied or short, we will replace them or refund the price paid for them.
• To the extent the law allows, our total liability for any order is limited to the price you paid for that order, and we are not liable for indirect losses such as lost profit, lost business or wasted food.
• Nothing in these terms limits any liability that cannot be limited under Indian law.

11. Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as floods, strikes, transport disruption, government orders or supplier shutdowns. We will tell you as soon as possible and you may cancel the affected part of the order for a full refund of anything paid for it.

12. Our brand

The Kartn name, logo and website content belong to us. You may not use them without our written permission.

13. Law and disputes

These terms are governed by the laws of India. We will first try to resolve any complaint through our grievance process. If that fails, the courts at Hyderabad, Telangana have exclusive jurisdiction.

14. Changes

We may update these terms from time to time. The version in force when we confirm your order applies to that order.

1. Who is responsible for your data

Kartn, based in , is the data fiduciary for personal data collected through this website and by email or phone.

2. What we collect

• Order details: business name, contact person's name, mobile number, email address if you give it, delivery address and state, preferred delivery date, payment method, the products you order and any notes you add.
• Quote and sample requests: business name, mobile number, city, product interest, quantities and any logo files you send.
• Messages: what you tell us by email or phone.
• Payment records: payment IDs, amounts, payment method and status, shared with us by Razorpay. Card numbers, UPI PINs and bank passwords are entered only with Razorpay, and we never see or store them.

This website does not use advertising or analytics cookies. Your basket and recent orders are saved only in your own browser's local storage so they are still there when you come back. They are not sent to us until you choose to place an order.

3. Why we use it

• To confirm, prepare, invoice and deliver your orders.
• To prepare quotes, proofs and sample packs you ask for.
• To contact you about your orders, deliveries, payments and complaints.
• To keep tax, accounting and legal records.
• To send occasional offers, only if you agree. You can say no at any time.

4. Our basis for using it

We process your data with your consent, which you give when you send us an order or request, and for legitimate uses permitted under Section 7 of the DPDP Act, such as using data you have voluntarily given us for the purpose you gave it, and meeting legal obligations like tax record keeping. You can withdraw consent at any time by emailing us. Withdrawal does not affect anything done before it, or records we must keep by law.

5. Who we share it with

• Courier and transport partners, to deliver your order.
• Razorpay Software Private Limited, our payment gateway, which processes payments under its own privacy policy, and the banks involved in each payment.
• Our website and email hosting providers, who store data on our behalf.
• Our accountants, and government authorities when the law requires it.
• Printing partners, only the artwork and quantities needed for your custom order.

We never sell your personal data.

6. How long we keep it

• Invoices and order records: for as long as tax and accounting laws require.
• Quote and sample requests that do not lead to an order: up to 12 months from our last contact.
• Offer messages: until you opt out.

7. Your rights

You can ask us to tell you what personal data we hold about you, to correct, complete or update it, and to erase it when it is no longer needed for the purpose it was collected for or required by law. You can also nominate someone to exercise these rights on your behalf if you are unable to. We respond within 90 days, and usually much sooner.

8. Keeping it safe

We use reasonable security safeguards, including access limited to people who need it, secure devices and accounts, and regular deletion of data we no longer need. If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as the law requires.

9. Children

Our services are for businesses. We do not knowingly collect personal data of anyone under 18.

10. Questions and complaints

Contact our Grievance Officer at . If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes

We will post any changes on this page and update the date at the top.

Damaged, defective, wrong, short or late orders

• Email within 48 hours of delivery, with your order reference and photos of the cartons and the problem.
• We will replace the affected items, or refund the price paid for them, whichever you prefer.
• We accept returns of goods that are defective, deficient, wrongly supplied or delivered late against the confirmed date, unless the delay was caused by events outside our control.

Unopened stock

You may return full, unopened cartons of plain (unprinted) stock within 7 days of delivery if they are in resaleable condition. Return transport is at your cost, and we refund the price paid once we receive and check the cartons.

What we cannot take back

• Opened packs, for hygiene reasons, unless the product is defective.
• Custom printed products, unless they are defective or differ from the proof you approved.

Cancelling an order

• You can cancel free of charge any time before the order is dispatched, by emailing us your order reference. We refund the full amount paid.
• After dispatch, you can refuse or return the delivery, but we may charge the actual transport cost.
• Custom printed orders cannot be cancelled after you approve the proof, because production starts immediately. The advance covers materials and printing already done.
• If we cancel a confirmed order, we refund everything you paid for it in full and charge nothing.

How refunds are paid

We start refunds within 2 working days of approval. They go back to the original payment method through Razorpay and usually reach your account within 5–7 working days, depending on your bank.

Where we deliver

We ship from Hyderabad to businesses across India. Orders in Telangana go by local delivery partners. Orders to other states go by courier or road transport, depending on the size of the order.

When it ships

• Stock orders are dispatched within 24 hours of payment confirmation, on working days.
• We share the courier or transporter details and tracking reference once your order ships.
• Transit usually takes 1–2 days within Telangana and 3–7 days to other states, depending on the route.
• Custom printed orders are usually ready 10–15 working days after proof approval.

What it costs

The delivery charge is shown at checkout and paid together with your order, in one payment. There are no extra charges at delivery.

At delivery

Please have someone available to receive and count the cartons. If nobody is available, or the address is wrong, a second delivery attempt may be charged.

Grievance Officer

What happens next

• We acknowledge every complaint within 48 hours and give you a reference number.
• We resolve complaints within one month of receiving them, and usually within a few days.
• Requests about your personal data are answered within 90 days, as described in our Privacy policy.

What to include

Your business name, order reference, what went wrong, and photos where relevant.

Single-use plastic ban

Since 1 July 2022, the Plastic Waste Management Rules prohibit the manufacture, sale and use of identified single-use plastic items, including plastic plates, cups and glasses, plastic cutlery, plastic straws and stirrers. Plastic carry bags thinner than 120 microns are also banned.

Kartn does not sell any of these items. Our cups, sauce cups, straws, cutlery and bags are paper, wood, bagasse or kraft. Our rigid polypropylene food containers and aluminium foil containers are not on the banned list. Some states and cities have stricter local rules, so check yours before switching materials.

Extended Producer Responsibility (EPR)

Plastic packaging sold under a brand name falls under Extended Producer Responsibility (EPR) in the Plastic Waste Management Rules. Our EPR registration details for Kartn-branded plastic packaging will be published on this page.

Food-contact materials

The Food Safety and Standards (Packaging) Regulations, 2018 require packaging that touches food to be suitable for food contact, and do not allow recycled plastic or newspaper to be used for food. We source food-grade materials only, and you can ask us for the supplier test report for any product. Printing is never applied to the surface that touches food.

Using products safely

• Polypropylene and bagasse containers can be used to reheat food in a microwave.
• Never microwave aluminium foil containers or anything with a wire handle.
• Paper cold cups are for cold drinks. Use hot cups for tea, coffee and soup.

Carton labelling

Our cartons are supplied to businesses for use in their trade. Each carton is labelled with the product name, size, quantity, the name and address of the manufacturer or packer, and the month and year of packing.

Business details

Policies